Privacy Policy

FixMyVehicle ("we", "us", "our") operates the website fixmyvehicle.pk and the FixMyVehicle mobile app (together, the "Services") from Plot # 43, Street # 04, Auto Market I-10/3, Islamabad, Pakistan. This policy explains what information we collect, how we use it and the choices you have.

Information we collect

• Information you give us: your name, phone number, email address, and vehicle details (make, model, registration, service needs) when you book a service, enquire about fleet management, order parts or contact us.
• Messages: if you contact us through WhatsApp, phone or email, we keep the conversation so we can serve you.
• Usage data: anonymous device and usage information (such as pages or screens viewed, browser or device type, approximate location from IP address) collected through analytics tools like Google Analytics.
• Cookies: small files used to keep the site working and to understand how it is used. You can block cookies in your browser settings.

We do not collect payment card details through the Services, and we do not knowingly collect information from children under 13.

How we use your information

• To schedule, confirm and carry out vehicle repair, diagnostics and fleet services.
• To send booking verification emails, reminders and service updates.
• To respond to enquiries and provide customer support.
• To improve and secure the Services and understand how they are used.
• To comply with legal obligations.

We do not sell your personal information.

Sharing your information

We share information only with:

• Service providers that help us run the Services (hosting, email delivery, analytics), who may use it only for those purposes.
• Authorities, when required by law or to protect our rights and safety.

Data retention and security

We keep your information for as long as needed to provide the Services, keep service history and meet legal requirements. We use reasonable technical and organisational measures to protect it, but no method of transmission or storage is completely secure.

Your choices and rights

You may ask to access, correct or delete the personal information we hold about you, or object to its use, by contacting us at the details below. We will respond within a reasonable time. You can also opt out of analytics by disabling cookies or using your device's privacy settings.

Third-party links

The Services may link to third-party sites and apps (for example WhatsApp, Instagram and Facebook). We are not responsible for their privacy practices.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page with its updated date.

Contact us

Email: info@fixmyvehicle.pk
Phone / WhatsApp: +92-324-0560059
Address: Plot # 43, Street # 04, Auto Market I-10/3, Islamabad, Pakistan 44800